Client Support Specialist

Entravision is a leading global advertising, media, and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers. Our services are anchored by a world-class sales operation, healthy financials, and unique commercial partnerships with industry leaders such as Univision, Facebook, Twitter, Spotify, LinkedIn, TikTok, and Grab, among others. Our portfolio enables high-performance campaigns while using highly competitive audience reach, cutting-edge mobile programmatic solutions, machine-learned bidding algorithms, and demand-side platforms on a global scale.

Objectives: The Client Support specialist will be the point of contact for clients needing assistance with businesses' products and services. His/Her duties include providing technical and product support, helping customers with product setup, and recording all customer complaints, comments, and requests.

To ensure success as a client support specialist, you should be able to display exceptional client service skills and the ability to support customers with technical difficulties in a timely manner. Ultimately, a top-notch client support specialist should be a solution-driven individual who can explain complex product information in a helpful way.

Responsibilities :

• Responding to customer queries, complaints, and requests
• Assisting customers with product setup and resolving any technical issues they might experience.
• Informing customers about specialized product functionalities and features.
• Following up with customers to ensure that reported technical difficulties have been resolved.
• Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
• Maintaining client accounts and updating billing information as needed.

Qualifications:

• A bachelor's degree in Administration, Finance, Marketing, Advertising or related fields.
• Advanced level of English.
• Microsoft Office skills
• Excellent knowledge of customer relationship management best practices.
• Exceptional written and verbal communication skills.
• Solid analytical and problem-solving skills.
• Strong organizational skills.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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