Customer Support Specialist (Incident Resolution)

We are looking to hire an Incident Resolution Manager , who will resolve retail and corporate problems of our clients in an effective way. Job Responsibilities: rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system; advising clients on all matters concerning bookings and our product; communication with suppliers, hotels and clients by email and phone; working in CRM systems and with our internal databases. Requirements knowledge of English on at least Upper Intermediate level (both spoken and written); kindness, stress-resistance, politeness and responsibility; ability to learn quickly and be results-focused; a functioning computer and microphone; knowledge of the travel business and booking systems; knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage); Benefits remote work; a young and active team of super specialists; schedule: 2/2 rotating shifts (2 days work from 1 p.m. to 1 a.m. Ecuador time / 2 days off, including weekends); salary 550 euro + till 250 euro bonus kpi; interesting and ambitious tasks that will take you to the next professional level; learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it; corporate discounts on hotels and other services.